Frequently Asked Questions About Chai

What is chai?

Chai is a traditional spiced tea that originated in India. It is typically made with black tea, milk, and a warming blend of spices such as cinnamon, cardamom, ginger, and cloves.

Our chai blends are carefully crafted so that no single spice overpowers the others. Each ingredient is balanced to create a smooth, full-bodied flavour. Our now-famous Rainbow Chai recipe has been a customer favourite since 1988 and has truly stood the test of time.

What ingredients are in your chai?

Our chai is made using high-quality tea and real spices only. All blends are based on the traditional chai recipe, which includes:

Cardamom
Ginger
Cinnamon
Nutmeg
Clove
Sometimes Star Anise

Exact ingredients are listed on each individual product page.

Is your chai caffeinated?

Some of our chai blends contain black tea and therefore include caffeine. However, we also offer many caffeine-free and herbal chai options, including:

Rooibos chai
Dandelion chai
Turmeric chai
Tulsi chai

Please check the product description to confirm whether a blend contains caffeine.

Is your chai vegan?

Yes. All of our chai products are 100% vegan-friendly.
We do not add milk, honey, or any animal-derived ingredients to our blends.

Is your chai gluten-free?

Yes, our chai is gluten-free. Our blends contain only tea and spices.
Only one blend includes raw sugar, which is also gluten-free.

How do I prepare chai?

Preparation instructions are included on each product page.
Here are the most popular methods:

Traditional stovetop method

Mix chai with cold water and bring to a gentle simmer
Add hot milk or a milk alternative
Bring back to a simmer, then strain
Sweeten to taste and enjoy

Mug or infuser method

Place 1 teaspoon of chai into an infuser basket
Add boiling water and steep for 4 minutes
Add milk and sweetener to taste

You can also enjoy chai iced, and we offer teabag options in six of our blends.

Can I make iced chai?

Absolutely. Prepare your chai as usual, allow it to cool, then pour over ice.
Iced chai is delicious with cold milk and can even be served with a scoop of ice cream. For best flavour, sweeten the chai while it is still warm.

Do you offer wholesale or bulk chai orders?

Yes, we offer wholesale and bulk chai options for cafés, restaurants, and retailers.
For more information, please contact us via our website or email rainbow@chai.com.au.

Where do you ship?

We ship Australia-wide. Shipping options, costs, and estimated delivery times are displayed at checkout.

Free shipping on orders of three or more products
International customers are welcome to email us via the Contact Us page for a shipping quote
We do ship overseas

How long will my order take to arrive?

Orders are usually processed within 1–2 business days.
Delivery typically takes 3–5 business days, depending on your location.
We ship using Australia Post.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number via email.

What is your return policy?

If there is an issue with your order, please contact us as soon as possible. We are happy to help resolve any problems with damaged or incorrect items.

How can I contact you?

You can reach us via the contact form on our website.
We aim to respond within one business day.